Frequently Asked Questions
- Q0) Cancellation policy
A0) Please understand our cancellation policy. It is very popular among many hotels. Our cancelling policy is as follows. The cancellation fee is 20% of the total if the cancel is between 7 and 4 days ago, 30% if between 3 and 2 days ago, 50% if the day before and 100% if on the day and no show. We only require a guest who cancelled his stay a cancellation fee only if we suffer monetary damage by his cancel. We usually request the cancellation fee only when the rooms are fully occupied or we have prepared his dinner. - Q1) Internet access
A1)We have three Wifi routers and Giga-bit optical fiber internet access. There is also a wired access with a LAN cable in the corridor on the second floor. - Q2) Pets
A2)We are sorry that we do not admit the stay in the room with your pets. - Q3) Smoking
A3)The inside of Pension Galaxy is non smoking. We ask guests to smoke outside of the house. - Q4) Bringing food and drinks
A4) We offer beer, wine and other drinks at a reasonable price. You can bring food and drinks from outside. The nearest Seven-Eleven is about 8 kilometers away from Pension Galaxy, at katashina-Sukagawa shop. - Q5) BBQ
A5) We have prepared a BBQ place in front of Pension Galaxy. - Q6) Pickup and Drop off
A6) We have prepared a microbus Nissan civilian with 29 seats. We will pick up and/or drop off you at the Hotaka-guchu bus stop, Oguna-hotaka ski resort, Hotaka camp and trailhead of Mt. Hotaka for free. - Q7) Amenity
A7) We appreciate it very much iy you bring your teethbrush and towel. If you forgot them, we shall offer them after you let us know it. - Q8) Charter
A8) We offer a chartered plan in a regular season if your group is at least 4 peoples and your plan is with dinner and breakfast. The condition may changer in future. - Q9) Coupon
A9) We offer guests 100-yen discount coupons of Hanasaku-no-yu day spa and Yoriiyama Hot Spring Hokkori-no-yu day spa. We also offer coupons of ski resorts in katashina in winter season. - Q10) Online travel agency
A10) We try to keep the same charge on many online travel agencies. You need not seek for the cheapest charge by watching many agencies. - Q11) Boxed Lunch
A11) We have no more offer a boxed lunch (Obento in Japanese) service.